These Terms of Service ("Terms") govern your access to and use of ReviewHive (the "Service"), operated by ReviewHive ("we," "us," "our"), located in the State of Florida, USA.
By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 18 years old, or the age of majority in your jurisdiction, to use ReviewHive.
ReviewHive aggregates Google Reviews for connected businesses, generates AI-assisted response drafts, and provides reputation analytics including ratings, trends, and notifications. Specific features available depend on your subscription plan.
We may add, modify, or remove features at any time, with reasonable notice for material reductions of functionality.
You are responsible for:
You must notify us promptly at support@reviewhive.org of any unauthorized access. We are not liable for losses arising from your failure to safeguard your account.
ReviewHive offers paid subscription plans (Starter, Growth, Premium) with pricing displayed on our pricing page. Founding-member rates, when offered, lock the listed rate for the duration described in the offer.
New subscribers receive a 14-day free trial. You will not be charged during the trial. At the end of the trial, your card on file is charged for the selected plan unless you cancel before the trial ends.
Subscriptions are billed monthly in advance via Stripe. By subscribing, you authorize us (through Stripe) to charge your payment method on a recurring basis until you cancel.
You may cancel at any time from the Settings panel or by emailing support@reviewhive.org. Cancellation takes effect at the end of the current billing period; you retain access until then. We do not provide refunds for partial months except where required by law.
We may change prices with at least 30 days' notice. Changes do not affect billing periods already paid. Founding-member locked rates are honored as offered.
If a payment fails, we may suspend the Service until the issue is resolved. Persistent payment failure may result in account termination.
ReviewHive uses Anthropic's Claude API to generate response drafts and reputation insights. You acknowledge:
You agree NOT to:
We may suspend or terminate accounts that violate these rules.
The Service, including all software, design, copy, logos, and branding, is owned by us and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during an active subscription.
You retain ownership of any content you submit (e.g., business profile data, edits to AI drafts, settings). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process that content solely to provide and improve the Service.
Reviews fetched from Google remain the property of their respective authors and Google. We process this data only as permitted by Google's API terms and applicable law.
ReviewHive integrates with Google (Authentication, Maps, Places, Business Profile), Stripe (payments), Anthropic (AI), Resend (email), and Vercel (hosting). Your use of those services is governed by their respective terms. We are not responsible for the availability, accuracy, or actions of third-party services.
When you authorize ReviewHive to access your Google Business Profile, you grant us permission to:
You may revoke this access at any time via your Google Account permissions page. Our use of Google API data complies with the Google API Services User Data Policy, including the Limited Use requirements.
We may suspend or terminate your account if you violate these Terms or use the Service in a manner that risks harm to us, other users, or third parties. We will provide notice and an opportunity to cure where reasonable.
You may terminate at any time by canceling and closing your account.
Upon termination:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or that AI output will be accurate or appropriate. You use the Service at your own risk.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow these limitations; in those cases, the limitations apply to the fullest extent permitted.
You agree to indemnify and hold us harmless from any claim, demand, loss, liability, or expense (including attorney fees) arising from your use of the Service, your content, or your violation of these Terms.
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Broward County, Florida, and you consent to that jurisdiction.
We may update these Terms from time to time. The "Last Updated" date reflects the latest change. For material changes, we will provide at least 30 days' email notice. Continued use after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms: